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FREQUENTLY ASKED QUESTIONS

ORDERS & PAYMENT

Order Processing

We will process your order within 3 to 4 business days of payment confirmation. If you have any enquiries regarding your order, kindly write to us at info_mkt@wenken.com with your Order No.

How do I make changes to an order I’ve already placed?

Our goal is to get your order packed and shipped to you as soon as possible. If we can access your order before it ships, we will be happy to cancel the original order and provide you with a new modified order. However, we cannot guarantee the same. Contact us here to request any changes to an order placed.

Bulk Purchase Orders

We accept bulk purchase orders. To get a quotation from us, please write to us at info_mkt@wenken.com.

Payment Methods

We receive payments via debit and credit card. We also accept payments via Bank Transfer: Account Holder: Wen Ken Marketing (M) Sdn Bhd  Account Number : 3130217019 Bank Name : Public Bank Berhad 

Tracking your Orders

We will send you a tracking notification once your product has been shipped out.

SHIPPING & RETURNS POLICY

Shipping and Delivery

A shipping fee of RM10 per parcel applies for all orders from West Malaysia and RM15 per parcel applies for all order from East Malaysia. Free shipping only applies for orders above RM30 and above in a single order or invoice. We do not provide delivery service to Delivery Restricted Area such as P.O. Box Addresses. Kindly allow 3 to 4 working days for processing and delivery of orders. Our normal delivery hours are between 9am to 6pm. Tracking number will be provided once parcel is couriered out.

Self Collect Option

We offer a self-collect option for our customers. You can opt to collect your order at our office located at following address. Wen Ken Marketing (M) Sdn Bhd  A-3-11, The Plaza, Jalan Wan Kadir 3,  Taman Tun Dr Ismail,  60000 Wilayah Persekutuan,  Kuala Lumpur.  Tel : 03-7727 2713  We will notify you once the order is ready for collection. Normal processing time varies between 1 to 2 business days. Once notified, we hold orders for customers up to 7 to 10 days to allow for self-collection.

Returns, Exchanges and Cancellation

1. When can I return or make an exchange of an item? You can exchange or return any item purchased within 3 days of the delivery date. However, any returns and exchanges may be provided only if: -Defective item or incorrect item from the order is on record. -Missing item is received We offer full refunds or replacement for defective items. 2. How do I cancel my order? Cancellation of order is not allowed once payment is completed.

PRODUCTS FAQs

Is Three Legs Cooling Water Halal-certified?

Yes, our products are all certified Halal.

Can I drink Three Legs Cooling Water with western medicine?

We do not recommend it. Our recommendation is to drink it one hour after consuming western medicine.

When is the best time to drink Three Legs Cooling Water?

When the body shows symptoms of heatiness.

I have not drank Three Legs Cooling Water before, can I know how does it taste like?

Three Legs Cooling Water is available in two types: - Classic Cooling Water which is colorless, odourless, sugar-free, and tastes similar to natural mineral water. It is available in 200ml & 500ml. - Cooltopia which is in Lychee and Guava flavour. It is available in 320ml.

How long can I store my Three Legs Cooling Water? How long can I keep it after I have opened the bottle?

The shelf life is printed onto the bottle. You can keep it for the next day if you are unable to finish it during the same day. However, for Cooltopia, it is best to finish it on the same day.

What are the active ingredients in Three Legs Cooling Water?

The main active ingredients in Three Legs Cooling Water is raw Gypsum Fibrosum.

Are there any side effects if I drink more than the daily-recommended dosage?

It is advisable to drink according to the recommended dosage.

Can I drink Three Legs Cooling Water with meals?

Yes, especially with barbecued, fried or spicy food. Three Legs Cooling Water is able to relieve the “heatiness” caused by these types of food.

Is there anyone who should not drink Three Legs Cooling Water?

Three Legs Cooling Water is suitable for all age groups. However, for those who have cold body constitution, drink it in moderation.

Can I drink Three Legs Cooling Water when it is cold?

Yes. However, drink Three Legs Cooling Water at room temperature if you have a fever.

Is the flavour added into Three Legs Cooltopia healthy?

We use fruits flavouring which comply with the safety and quality guidelines from international health standards.

Have any other questions about our products?

We will be happy to answer your questions, please feel free to reach out to us at info_mkt@wenken.com or click here to contact us.

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